These Terms and Conditions govern your use of the Shushu’s website, online ordering system, WooCommerce checkout, WhatsApp ordering, delivery services and related customer interactions.
By accessing our website, placing an order or using our services, you agree to these Terms and Conditions.
If you do not agree with these terms, please do not use the website or place an order.
Shushu’s is an African cuisine restaurant based in Nairobi, Kenya. We prepare and sell fresh African meals including signature soups, rice dishes, sides and add-ons for home and office delivery.
Our menu may include Tilapia Pepper Soup, Goat Pepper Soup, Jollof Rice, Okra Soup, Swallow, Extra Meat and other meals that may be added from time to time.
You agree to use our website only for lawful purposes. You must not:
We reserve the right to block, cancel or reject orders where we suspect misuse, fraud or abuse.
We aim to ensure that food descriptions, images, prices and availability are accurate. However:
We will make reasonable efforts to inform customers if an ordered item is unavailable.
You may place orders through:
When placing an order, you must provide accurate:
Shushu’s is not responsible for delays or failed deliveries caused by incorrect, incomplete or unreachable customer details.
An order is considered received when it is submitted through the website or confirmed through an approved ordering channel.
However, we reserve the right to accept, reject or cancel an order if:
If an order is rejected or cancelled, we will make reasonable efforts to notify the customer.
All prices are listed in Kenya Shillings unless stated otherwise.
Prices may include or exclude delivery fees depending on the checkout setup, delivery platform or selected ordering channel.
Delivery platform prices on Uber Eats or Glovo may differ from website prices due to platform charges, promotions, commissions or delivery fees.
We reserve the right to update menu prices at any time.
For now, website orders are paid on delivery via M-Pesa.
When your food arrives, you will be required to pay using the M-Pesa payment details provided by the rider or restaurant representative.
Your order will be handed over once payment is confirmed.
Online payment before delivery will be available soon.
If future online payment methods are introduced, they will be subject to the terms of the relevant payment provider.
Delivery is available within selected areas in Nairobi.
Delivery times are estimates and may be affected by:
We will make reasonable efforts to deliver within the stated timeframe, but delivery times are not guaranteed.
Customers must be reachable using the phone number provided at checkout. If the rider cannot reach you, delivery may be delayed, cancelled or returned.
If the rider arrives and you are unavailable, you may still be responsible for the order cost and any delivery-related charges.
Customers are responsible for informing us of allergies, intolerances or dietary restrictions before placing an order.
While we take reasonable care during preparation, our kitchen may handle common allergens and ingredients that may include fish, meat, spices, vegetables, oils, grains and other food products.
We cannot guarantee that meals are completely free from allergens or cross-contact.
If you have a serious allergy, please contact us before ordering.
Non-chilli options may be available for selected meals. Customers should indicate this preference when ordering.
We will make reasonable efforts to prepare meals according to your preference, but spice levels may vary due to the nature of cooking and ingredients.
If you need to change an order, contact us immediately through the available support channel.
Changes are only possible if preparation has not started. Once food preparation has begun, changes may not be possible.
You may request cancellation shortly after placing an order. However, because our food is prepared fresh, cancellation may not be accepted once preparation has started.
If cancellation is accepted, we will confirm this with you.
If an order is already prepared or dispatched, you may still be required to pay for it.
Refunds or replacements may be considered where:
Refunds or replacements may not be approved where:
Please report any issue as soon as possible and provide your order number, photos where applicable and a clear description of the problem.
Orders placed through Uber Eats, Glovo or other third-party platforms may be subject to the terms, refund rules, delivery policies and fees of those platforms.
For platform-related refunds, rider issues, payment issues or app disputes, customers may need to contact the relevant platform directly.
All website content, including the Shushu’s name, logo, graphics, food photography, packaging designs, text, icons, patterns and brand materials, belongs to Shushu’s or its authorised owners.
You may not copy, reproduce, modify, distribute or use our brand assets without written permission.
To the fullest extent permitted by law, Shushu’s will not be liable for indirect, incidental or consequential losses arising from use of the website, delays, delivery issues, platform downtime or circumstances beyond our reasonable control.
Nothing in these terms excludes liability where it cannot legally be excluded.
We may update these Terms and Conditions from time to time. Updated terms will be posted on this page with a revised date.
Continued use of the website after updates means you accept the revised terms.
For questions about these Terms and Conditions, contact:
Shushu’s
Email: sales@shushupeppersoup.co.ke
Location: Nairobi, Kenya.
