Contact and Customer Support Policy

Contact Channels

You may contact Shushu’s for:

  • Order support.
  • Delivery support.
  • Payment questions.
  • Refund or complaint requests.
  • Office orders.
  • Group orders.
  • Catering enquiries.
  • Reviews and feedback.
  • General enquiries.

Email: sales@shushupeppersoup.co.ke
Location: Nairobi, Kenya

Response Times

We aim to respond as quickly as possible during business hours. Response times may vary depending on order volume, delivery operations and enquiry type.

Urgent order issues should be raised through WhatsApp or phone where available.

Information to Include

When contacting us about an order, please include:

  • Name.
  • Phone number.
  • Order number if available.
  • Order date and time.
  • Ordering channel.
  • Delivery location.
  • Clear description of the issue.
  • Photos where relevant

This helps us resolve the matter faster.