At Shushu’s, we prepare fresh African cuisine with care, using real ingredients, rich spices and proper handling processes.
This Food Safety and Allergen Policy explains important information about ingredients, allergens, dietary preferences and customer responsibility.
Our meals are prepared fresh daily. We aim to maintain clean preparation practices and careful food handling.
However, food is prepared in a kitchen environment where multiple ingredients may be handled.
Our meals may contain or come into contact with allergens or ingredients such as:
Because ingredients are prepared in a shared kitchen environment, we cannot guarantee that any meal is completely free from allergens or cross-contact.
Customers with allergies, intolerances or dietary restrictions must inform us before placing an order.
If you have a severe allergy, please contact us directly before ordering so we can advise whether the meal is suitable.
Some meals may be spicy by nature. Where possible, customers may request:
Spice levels are prepared as carefully as possible, but taste and heat may vary based on ingredients, preparation and individual tolerance.
Non-chilli options may be available for selected meals. Customers should clearly indicate this preference when ordering.
While we will make reasonable efforts to honour your request, cross-contact with chilli or spice may occur in a shared preparation environment.
Once food has been delivered, customers are responsible for proper handling and storage.
We recommend that hot food is consumed soon after delivery. If storing food for later, keep it refrigerated and reheat properly before consumption.
Shushu’s is not responsible for food quality issues caused by improper storage or delayed consumption after delivery.
Refunds or replacements may be considered where:
Refunds or replacements may not be approved where:
Please report any issue as soon as possible and provide your order number, photos where applicable and a clear description of the problem.
